Follow this six-step process to ensure consistent measurement for improvement:
Grace Forelle, on Oct 22, 2020 12:59:19 PM
Effective communication is one of the most powerful ways to resonate and connect with callers. Businesses today are allocating large budgets to technology, but it’s actually communication that trumps everything else when it comes to creating a great caller experience.
Michael Markette, on May 1, 2020 12:38:23 PM
“Why did you mail me?” is a common opening question revealing that you caught the customers interest…now what? Dedicate yourself to the phone and to a process that ensures you’re prepared to answer all of your callers questions before they ask them!