Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves around mirroring the customer. Talk with customers the way they prefer to interact.
Grace Forelle, on Jun 28, 2021 4:21:30 PM
Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves around mirroring the customer. Talk with customers the way they prefer to interact.
Michael Markette, on May 3, 2020 1:36:11 PM
To create trust, demonstrate high character and competence by following these three rules:
Michael Markette, on May 2, 2020 2:08:09 PM
Michael Markette, on May 1, 2020 12:38:23 PM
“Why did you mail me?” is a common opening question revealing that you caught the customers interest…now what? Dedicate yourself to the phone and to a process that ensures you’re prepared to answer all of your callers questions before they ask them!
