Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can apply them to common caller types:
Grace Forelle, on Aug 20, 2021 4:29:42 PM
Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can apply them to common caller types:
Grace Forelle, on Jun 28, 2021 4:21:30 PM
Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves around mirroring the customer. Talk with customers the way they prefer to interact.
Grace Forelle, on Oct 22, 2020 12:59:19 PM
Coaching is the development of a person by another individual called a coach. In order to provide training and guidance in a consistent fashion, we need actual examples to discuss and we need a standardized form to support that discussion. Follow this six-step process to ensure consistent measurement for improvement:
Michael Markette, on May 3, 2020 1:36:11 PM
To create trust, demonstrate high character and competence by following these three rules:
Michael Markette, on May 1, 2020 12:38:23 PM
“Why did you mail me?” is a common opening question revealing that you caught the customers interest…now what? Dedicate yourself to the phone and to a process that ensures you’re prepared to answer all of your callers questions before they ask them!
Michael Markette, on Apr 30, 2020 1:10:42 PM
Qortel uses Artificial intelligence (AI) to listen to millions of calls to and from mortgage companies. AI doesn’t need emotional cues to answer questions and provide the information that humans do. Bots are programmed to perform repetitive tasks and spit out accurate information as quickly as a human can request it. We view bots and humans as opposites, one made of wires, the other feelings, with the biggest difference being the one that makes us human….WE CARE.
