Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can apply them to common caller types:
by Grace Forelle, on Aug 20, 2021 4:29:42 PM
Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can apply them to common caller types:
by Grace Forelle, on Oct 22, 2020 12:59:19 PM
Coaching is the development of a person by another individual called a coach. In order to provide training and guidance in a consistent fashion, we need actual examples to discuss and we need a standardized form to support that discussion. Follow this six-step process to ensure consistent measurement for improvement:
by Poppy Reede, on Aug 24, 2020 11:18:43 AM
The dominant caller is relatively impatient and controlling. They want information -- fast -- so they can decide and move on.
Here’s how to tell if you are working with a dominant buyer:
They typically use direct sentences declaring their intentions and ask few questions. It would sound something, like "I'm looking to switch to a 15-year fixed rate mortgage." As opposed to, "Can you tell me if I’m in a position to move to a 15-year mortgage?”
In addition to their direct language, the dominant buyer’s volume is also noticeably louder than average. You may observe that if you are exchanging emails with this buyer type, you will notice that there’s not a lot of fluff in their writing – one-word sentences and abbreviations are their norm.
When you’re communicating with the dominant buyer:
by Holly Markel, on Jul 9, 2020 9:49:06 PM
Effective communication is one of the most powerful ways to resonate and connect with callers. Businesses today are allocating large budgets to technology, but it’s actually communication that trumps everything else when it comes to creating a great caller experience.
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