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Heart Beat Labs Blog

Serving the Supportive Caller

The supportive caller is someone who values personal relationships and wants to trust who they do business with. Unlike the decisive and expressive caller types, the supportive caller doesn’t make decisions easily. This is due to their need for stability and resistance to change.

Topics: Click-to-Call

Keys to Effective Communication about Refinancing

Effective communication is one of the most powerful ways to resonate and connect with callers. Businesses today are allocating large budgets to technology, but it’s actually communication that trumps everything else when it comes to creating a great caller experience.

Topics: Phone Leads phone process Sales Customer Experience PhonePerformance Empathy trusted advisor